How Can We Help?

Most OSHA cards are shipped within two business days of course completion. Due to US Postal Service processing time, it may take one to three weeks for you to receive your OSHA card. 

You must complete all topics, pass the Final Assessment, and submit the Course Evaluation for your course to be considered complete. If you haven’t received your OSHA card, make sure the course status in your CareerSafe Campus reflects completion of all these items.

If more than 30 days have passed since you completed your course, contact Customer Care for help with tracking your delivery. 

Per OSHA regulations, a student has 180 days from the date the course was started to successfully complete the course (including all course material, the Final Assessment, and the course survey).

All OSHA training providers must abide by the 180-day regulation, therefore CareerSafe is unable to provide extensions. To petition for an exception due to medical or other extenuating circumstances, please Contact the CareerSafe OSHA Trainer.

When you invite a user to your group who didn’t have a previously existing CareerSafe account, they’ll need to activate their new account before they can access training — even if their group membership status shows as Active.

If your student is unable to access the email with their account activation link, you can either set a temporary password for their account or provide a group code they can use as multi-factor authentication (MFA). Once the student signs in using their email address and the temporary password or uses group code authentication, they’ll be able to complete the account activation process.

Our Activating Learner Accounts guide provides detailed instructions for activating accounts using a temporary password or group code authentication.

Students must be a member of a group before they can be enrolled. As an instructor or administrator, you can either enroll students when you approve group membership requests or enroll current group members from the Enrollments Tab or Members Tab.

View our Approving Group Membership & Enrolling Members support guide for detailed instructions. 

To remove students who are not enrolled in a course, navigate to the Members Tab on the Manage Group page for the group you want to remove them from. From here, you can:

• Select multiple students and use the bulk Remove button that appears at the top of the Members table, or
• Remove a single student by clicking the More Actions icon and selecting Remove from Group.

To remove students who are enrolled in a course, create a new group (we suggest naming it “Archived Students”). Select the students you no longer want to view and move them to the new group using the Move button that appears at the top of the Members table. You can then hide the group by navigating to the Subgroups Tab, clicking the More Actions icon next to the new Archived Students group, and clicking Hide.

You can find detailed instructions on creating groups and moving members in our Group Management support guide.

Most of the time, this error message shows up because someone is either entering an incorrect email address or has forgotten their password. You can reset your own password if you know the email address tied to your CareerSafe account. Refer to our Getting Started Support Guide for instructions.

OSHA mandates that a student has only three attempts to pass the Final Assessment in an OSHA course. If the student fails their three allotted attempts, they’ll be placed in remediation and will need their course reset by their instructor. 

Instructors can view and manage Course Resets from the Student Drawer in the Gradebook or from the Course Resets Card on their Home page.

Note: Resetting a student’s course will clear their progress. Their 180-day timeframe for course completion will also be reset, and they’ll need to repeat the full course.

An OSHA Outreach Card is granted to individuals that successfully complete an OSHA Outreach Training Program class. CareerSafe, an OSHA-Authorized Online Outreach Training Provider, offers OSHA 10-Hour Construction, OSHA 10-Hour General Industry, and OSHA 30-Hour Construction online courses. In order to obtain an OSHA card, an individual must successfully complete the entire class, including all requisite topics, the minimum number of contact hours, pass the final assessment, and submit a course survey.

Visit our Getting & Replacing Your OSHA Card support guide for more information.

OSHA guidelines allow one reprint of your OSHA card if your original was lost, damaged, or stolen. You can also request a reprint if you need to request a name change because the name printed on your card was misspelled or your legal name has changed.

Visit our Getting & Replacing Your OSHA Card support guide for instructions on how to request a Replacement Card. OSHA charges a fee for all replacement cards.