How Can We Help?

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Frequently Asked Questions
Find quick answers to our most commonly asked support questions, including links to relevant guides for step-by-step instructions.
How do I enroll my students in a course?

Students must be a member of a group before they can be enrolled. As an instructor or administrator, you can either enroll students when you approve group membership requests or enroll current group members from the Seats Tab or Members Tab.

View our Approving Group Membership & Enrolling Students support guide for detailed instructions. 

Support Guides
Getting and Replacing Your OSHA Card
Answers about receiving OSHA cards, including when cards should arrive and how to order replacements.
Accounts and Passwords
Guidance on creating your CareerSafe Campus account and troubleshooting common sign-in issues.
Instructor QuickStart Guide
Instructions to get you up and running in the NexGen LMS as quickly and easily as possible
Group Management
Group Administrators can create groups, manage group members, and add other administrators.
Approving Group Membership and Enrolling Students
Step-by-step instructions for enrolling students using the Group Management tools.
Seat and License Management
Detailed guidance on managing course seats and licenses.
Instructor Tools and Resources
How to configure course settings, unlock students, and use the CareerSafe Gradebook.
Purchasing and Managing Orders
How to place, complete, refund, and exchange an order.
Student Tools and Resources
Overview of tools for students, including Study Guides and using additional topic resources.
Course Troubleshooting
Guidance on browser requirements and troubleshooting common course issues.
Course Navigation
What to expect when you sign in and how to navigate course features, tools, and resources.

Contact Support

Have specific questions not found within our Support Guides? Our best-in-class Customer Care team has the answers and responds to emails within four business hours.

Contact Support

Phone Support

888-614-SAFE (7233)
Para Español: 1-866-444-7779

Our US-based Customer Care team is available Monday through Friday from 8:00 am to 8:00 pm Eastern and weekends from 11:00 am to 3:00 pm, except on holidays.

Chat Support

Our US-based Customer Care team is available for live, online chat support Monday through Friday from 8:00 am to 6:00 pm Eastern, except on holidays.