Activating Learner Accounts
When you invite a new member to your group who didn’t previously have a CareerSafe account, they need to activate their account before they can access their training.
How to Activate a New Account
The easiest way to activate a new account is to use the activation link that was emailed to the user.
- If the new member has access to their email, ask them to check their inbox (or spam folder) and look for an email from CareerSafe with the subject “New Account”.
- If they don’t have access to emails, follow the steps in the next section.
Activating a New Account When Learner Can't Access Email
When a learner is unable to access the email that contains their account activation link, then a temporary password can be set for that learner's account. Using the learner's email address and temporary password to sign in will begin the account activation process.
How do I set a temporary password for a member?
- Go to the Manage Group page for the group where you invited the new member.
- Find the member in the Members Tab. Note: you can search for a member by name or email.
- Click the More Actions icon at the right end of the member’s row in the Member table.
- Click Reset Password from the popover menu.
- When the Reset Password modal pops up, click the Set Temporary Password link in the footer of the modal.
- Enter a temporary password and click the Set Password button.
The member will be able to use this password, along with their email address, to sign in and complete the activation process.
