Help for Students

Cards can only be reprinted once, and the reprint must be ordered within 5 years of the date of course completion. The reprint will be sent to the address on file for the user who orders it. If a card needs to be mailed to the student directly, it should be ordered by the student. If it needs to be sent to the teacher instead, the teacher should order it. For more information, including how to order the reprint, visit the help guide "How to Order a Replacement Card" for students and employees.

Ordering a reprint as a student or employee:

    1. Log in to your CareerSafe^® account.

    2. Click on Account Info.

    3. Click on Transcript.

    4. Click on the name of your course.

    5. Click on the 'Click Here to Request a Completion Card Reprint' button.

    6. Follow the prompts to finish ordering your completion card.

If you did not receive a copy of your original OSHA card, please contact our support desk, so that we can submit a request to OSHA to have a new card printed.

Each topic has a certain required seat time that is regulated by OSHA. In order to proceed to the topic assessment, a student must spend that specified amount of time working on the topic for it to unlock. The required seat time for each topic is listed on the topic page. If you have completed all the modules, but are still short on seat time, you may work on the Resources modules that are included in each topic in order to reach the minimum seat time.

Some users may experience issues with their seat time not counting. This typically happens to users using iPads and iPhones. On these devices, we recommend only using Safari as the Chrome and Firefox browsers do not appear to track seat time appropriately.

If your Final Assessment is not marked complete, you will not be able to proceed to the Course Survey, which is the final module needed to complete the course. If you receive a passing grade on your assessment, but it does not show up in your transcript, please send a screenshot of your passing grade to support@careersafeonline.com and we can mark the assessment complete to allow you to proceed.

If you are experiencing issues where your Chromebook videos are not playing, or if they are only playing for a few seconds before stopping, make sure your Chromebook browser is up to date. If the Chromebook is up to date, or if you cannot update it for some reason, please make the change below to see if it resolves the issue.

1. Open a new tab in Chrome
2. Type chrome://flags/#disable-accelerated-video-decode into the search field
3. Change the setting for Hardware-accelerated video decode from Enabled to Disabled
4. Click Relaunch Now in the lower right corner

Once Chrome has been relaunched, the videos should play through appropriately.

If your student account is in remediation and locked out, you must contact your teacher. If you are a teacher and would like to unlock a student's account for an additional attempt of the final assessment, you can do so by clicking "Unlock" on your Campus Dashboard. The "Unlock" feature will only show if you have a student that has failed the final assessment twice and is blocked from their third attempt. If there is a "Reset" option, the student has failed the final assessment three times and the reset will start them over from the beginning of the course with a fresh 180 days to complete.

Most of the time, the reason a student cannot log into his or her account is because of 1 of 2 reasons. Either the student is using an incorrect email, or the student has forgotten his or her password. A student can reset his or her own password if the student knows his or her email. To learn how, see the course guide titled Why Can't I Login?

Once you have completed all course topics, passed the final assessment, and taken the course survey, you will immediately have access to a course completion certificate which is proof of course completion. Your OSHA card will be mailed and should arrive within 4-6 weeks of course completion.

Most browsers are supported; however, to ensure optimum performance of the site, we recommend Google Chrome version 50 or higher, or Mozilla Firefox version 45 or higher.

Users must have cookies and java script enabled. You will also need to turn off your pop-up blocker. You can run a computer test on CareerSafe's website by clicking here. Additionally, your browser must have the ability to support and display PDF files. Most browsers support PDF by default. Here you can find a link to install Adobe Acrobat Reader is your browser does not support PDF files.

The course content comes from the OSHA Training Institute as well our team of subject matter experts in the OSHA Safety and Health Training industry.

Refunds or cancellations of orders may be issued if the following conditions are met: 1. Requests for a refund must be made by contacting CareerSafe directly by phone (888-614-SAFE) or email (support@careersafeonline.com) within THIRTY (30) days of the date the order was processed and voucher number(s) were supplied to the customer by CareerSafe. 2. Refunds or cancellations will only be awarded for course voucher number(s) that have not been in use or completed by a student. Refunds will only be issued to the organization/individual that originally placed the order and not necessarily to the individual possessing a voucher number(s) for an uncompleted course. Depending on the industry, once an online course is started, students have up to 180 days to complete the course to receive credit for completion. Refunds will not be issued due to failure to complete the course within the allotted time period. Refunds will not be issued for failure to complete the course examination with a passing score.

You can check your previous attempts by following these steps:

1. Log into your account
2. Click “Account Info”
3. Click “Transcript”
4. Select your course
5. Scroll down to see all of your previous assessments

If an assessment has a red circle next to it, that indicates that it was a failed attempt.