Frequently Asked Questions

To earn an OSHA card, a student must meet OSHA-mandated course seat time (10 or 30 hours, depending on the course), complete all course topics, pass the Final Assessment, and submit the Course Evaluation. Once these criteria are met, the course will be considered successfully completed. You’ll immediately have access to a Course Completion Certificate as proof of course completion, and your OSHA card will be mailed within two business days.

Visit our Getting & Replacing Your OSHA Card support guide for more information.

Most OSHA cards are shipped within two business days of course completion. Due to US Postal Service processing time, it may take one to three weeks for you to receive your OSHA card. 

You must complete all topics, pass the Final Assessment, and submit the Course Evaluation for your course to be considered complete. If you haven’t received your OSHA card, make sure the course status in your CareerSafe Campus reflects completion of all these items.

If more than 30 days have passed since you completed your course, contact Customer Care for help with tracking your delivery. 

OSHA guidelines allow one reprint of your OSHA card if your original was lost, damaged, or stolen. You can also request a reprint if you need to request a name change because the name printed on your card was misspelled or your legal name has changed.

Visit our Getting & Replacing Your OSHA Card support guide for instructions on how to request a Replacement Card.

As part of our partnership with National Center for Construction Education & Research (NCCER), students who earn their OSHA 10-Hour Construction cards with CareerSafe can link their credentials with the NCCER database using the Affiliations Card on their CareerSafe Campus Home page.

Visit the NCCER partner page for more information on how to do this.

We recommend using the group code, which is found in the Group Detail Card at the top of the Manage Group page. Users will enter the code in the Join Group Card on their own CareerSafe Campus Home page. After they’ve submitted a code, users will appear as “Pending” in the Members Tab of the Manage Group page and will need to be approved by an instructor or administrator.

If you'd prefer to manually add users or upload a list of users, then use our Invite Members feature. From the Manage Group page for the group you want to add members to, click the Invite Members button in the Group Detail Card.

Note: The Invite Members button is used to invite both students and teachers/administrators to a group. Once you add members, you’ll be able to assign roles to those members.

View more detailed instructions in our Group Management support guide.

A group administrator can add or invite you to a group. If you’re invited, you’ll receive an email notification with a link to accept the invitation. You can also request to join a group by entering a group code provided by an instructor into the Join Group Card on your CareerSafe Campus Home page.

View our Student Tools & Resources support guide for information on using a group code.

From the Manage Group page for the group you want to add a subgroup to, click the Create Subgroup button in the Group Detail Card. Once you’ve created a subgroup, it will be visible in your Subgroups Tab.

Note: To manage a subgroup, click on that subgroup name in the Subgroups Tab. You’ll be taken to the Manage Group page for that subgroup. 

View more detailed instructions in our Group Management support guide.

To remove students who are not enrolled in a course, navigate to the Members Tab on the Manage Group page for the group you want to remove them from. From here, you can:

• Select multiple students and use the bulk Remove button that appears at the top of the Members table, or
• Remove a single student by clicking the More Actions icon and selecting Remove from Group.

To remove students who are enrolled in a course, create a new group (we suggest naming it “Archived Students”). Select the students you no longer want to view and move them to the new group using the Move button that appears at the top of the Members table. You can then hide the group by navigating to the Subgroups Tab, clicking the More Actions icon next to the new Archived Students group, and clicking Hide.

You can find detailed instructions on creating groups and moving members in our Group Management support guide.

Instructors and administrators can reset a student’s CareerSafe Campus password from the Manage Groups page. For detailed instructions, visit the Accounts and Passwords support guide.

To create an account for yourself, navigate to the Create Account page and fill in the required information.

Visit our Accounts and Passwords support guide for detailed steps and more information on creating accounts.

Group Codes are requests to be a member of a group. Your teacher must approve your request and enroll you in a course before you will have access to the training. 

If you submitted a valid Group Code, you should see a Pending Approval notice on your Dashboard. Let your instructor know that you are awaiting their approval to get started. Once enrolled, you may need to refresh your Courses page to see the new assignment.

Per OSHA regulations, a student has 180 days from the date the course was started to successfully complete the course (including all course material, the Final Assessment, and the course survey).

All OSHA training providers must abide by the 180-day regulation, therefore CareerSafe is unable to provide extensions. To petition for an exception due to medical or other extenuating circumstances, please Contact the CareerSafe OSHA Trainer.

OSHA mandates that students only have three attempts to pass the Final Assessment in an OSHA course. If you have failed all three attempts, your instructor can reset your course for a free, one-time retake of the course.

Once you have completed a CareerSafe course, your Completion Certificate will be emailed to you. You can also download or print your certificate any time from the Courses page in your CareerSafe Campus.

View our Student Tools and Resources support guide for detailed instructions.

Once you’re signed in to the CareerSafe Campus, click your name in the top right corner and select Profile from the drop-down. You can edit your user information, including email address, on the Profile page.

Note: If you’re signing in to the CareerSafe Campus using Single Sign-On (SSO), you’ll need to contact your IT administrator or instructor for assistance.

The Active status represents a user's membership in the group and is not related to course enrollment. Therefore, if your student is active and not seeing a course, make sure that they are enrolled in the course.

To remedy this, navigate to the Members tab of the group where the affected student is located, click the more actions button (three dots to the right of their name) and select the Enroll option. Attempt to enroll the student in the course and this should remedy your issue. (Note: a student cannot be active in more than one instance of the same course, so attempting this remedy will not double-enroll the student.)

Students must be a member of a group before they can be enrolled. As an instructor or administrator, you can either enroll students when you approve group membership requests or enroll current group members from the Seats Tab or Members Tab.

View our Approving Group Membership & Enrolling Students support guide for detailed instructions. 

In CareerSafe, a student may only have one active enrollment in the same course at-a-time. If an enrollment was skipped, then that student is already enrolled in the course you are attempting to assign the student. This enrollment may be in the same or another group, or they may be actively enrolled with another instructor.

Check with the student to see if they already have access to the course you are attempting to assign them. If the course is active (i.e., not started or in progress), then they cannot be enrolled in the same course a second time.

If a student is enrolled in a course in the OSHA 10-Hour Library product, you can unenroll them from that course and enroll them in a different course in the library if the following conditions are met:

• the enrolled student has completed less than 50% of the course content; and
• the student enrolled in the seat has not previously had the course reset.

View our Approving Group Membership & Enrolling Students support guide for more details on unenrolling and exchanging seats.

Instructors can enable the Assessment Locking feature to prevent students from using the last of their Final Assessment attempts without the instructor’s approval.

Learn more about Assessment Locking in our Instructor Tools and Resources support guide.

Instructors can enable the Student Time on Page (STOP) feature to require students to proceed linearly through courses. This prevents students from advancing to the next page within a course until they have met the minimum time on the page by either interacting with the activity or waiting for the audio to play in its entirety.

Learn more about the STOP feature in our Instructor Tools and Resources support guide.

OSHA mandates that a student has only three attempts to pass the Final Assessment in an OSHA course. If the student fails their three allotted attempts, they’ll be placed in remediation and will need their course reset by their instructor. 

Instructors can view and manage Course Resets from the Student Drawer in the Gradebook or from the Course Resets Card on their Home page.

Note: Resetting a student’s course will clear their progress. Their 180-day timeframe for course completion will also be reset, and they’ll need to repeat the full course.

Teachers and administrators can easily monitor and manage their students — including course progress, assessment attempts, and student transcripts — using the CareerSafe Gradebook

View our Instructor Tools and Resources support guide for detailed information on using the Gradebook.

CareerSafe redacts all personally identifiable information (PII) for users who have not accessed the CareerSafe Campus in the last five years (and have not previously placed an order). Due to OSHA record-keeping regulations, we must maintain student completion records for at least five years. After the five-year period, we obfuscate the student records and replace PII with redacted values, such as "Redacted PII" and "obsolete.123456@account.invalid".

For more information on how CareerSafe protects your data, visit our Privacy Policy.

Each topic within a course has a required seat time. To unlock the Topic Assessment, students must spend the specified amount of time working on that topic. The required seat time for each topic is listed on the topic page. If you have completed all the modules, but are still short on seat time, you may work on the Resources modules included in each topic until you reach the minimum seat time.

Please refer to the OSHA Outreach Training Program FAQs for more information on OSHA mandated seat time requirements.

If your course status is in remediation, it means you have not passed your OSHA Final Assessment within the three allotted attempts. OSHA regulations require that you must pass the Final Assessment within three attempts or you will need to retake the course. Fortunately, CareerSafe provides one free retake if you are in remediation.

Your instructor may reset your course for you. If you are taking the course as an individual, contact Customer Care for your free reset.

Please refer to the OSHA Outreach Training Program FAQs for more information on OSHA mandated course requirements.

Issues with seat time not counting are most frequently encountered by those using iPads and iPhones. On these devices, we recommend using Safari, as the Chrome and Firefox browsers don’t appear to always track seat time appropriately.

Refer to our Course Troubleshooting Support Guide for more information on commonly encountered issues.

Visit our Course Catalog to purchase courses online using a credit card or purchase order.

Contact our Sales Team for quotes (e.g., volume purchases, Education Pricing) or to check the status of an existing order.

CareerSafe offers Education Pricing to educational institutions serving K-12 students. Postsecondary and educational institutions not serving K-12 students are not eligible for Education Pricing.

To obtain Education Pricing for your school, please contact Customer Care. For more information about the products we offer to K-12 Educators, visit our Education Products page.

Further details about Education Pricing guidelines are outlined in our Terms of Use.

CareerSafe offers a School License model that allows a single, physical school an unlimited number of seats to courses within a Course Library (e.g., Employability Skills, Cyber Safety Awareness). This one-time, School License price allows all the students within a single school access to all training within the Course Library. 

Visit Education Products to learn more about the CareerSafe course libraries available through a School License. For more details around licensing, refer to the Education Pricing section of our Terms of Use.

To make the CareerSafe LMS and training available to your users, add the following domains to your network Allow List:

• www.careersafeonline.com/campus (required)
• www.careersafeonline.com/api (required)
• campus.careersafeonline.com (required)
• www.careersafeonline.com/support (optional; needed for links to support documentation and to contact Customer Care)
• www.careersafeonline.com/courses (optional; needed to review course catalog and purchasing)
• www.osha.gov (optional; there are links within the OSHA 10-Hour courses to this site, however these are reference materials and not required for completing the course)
• www.cdc.gov (optional; there are links witinin the OSHA 10-Hour courses to this site, however these are reference materials and not required for completing the course)

If your students are taking training In CareerSafe through third-party provided courses (e.g., OSHA 30-Hour, HAZWOPER, and First Aid courses), then these domains are required, in addition to those above:

• puresafety.com
• lms4.learnshare.com
• cloudflare.com
• azurewebsites.net
• ajax.aspnetcdn.com/ajax/
• www.google.com/jsapi
• d2i2wahzwrm1n5.cloudfront.net
• d35islomi5rx1v.cloudfront.net
• di0zyw94wnben.cloudfront.net

If your security team requires even more restrictive rules, contact Customer Care for assistance.

Users can access CareerSafe and complete training without the need to receive emails. However, the LMS generates many emails automatically (e.g., account activation, password reset, course notifications) that improve the user experience.

Adding the following email addresses to your organization's Allow List will ease the administrative burden on your instructors and improve the student's ability to complete training quickly. CareerSafe sends email to users from:

• support@careersafeonline.com (system generated notifications and Support Desk)
• orders@careersafeonline.com (order processing information)

The CareerSafe NexGen Learning Management System (LMS) supports SSO for the purposes of authenticating users in the CareerSafe Campus. SAML or OIDC-based identity providers, such as Active Directory Federation Services (AD FS), are supported.

To enable SSO for your organization, contact Customer Care and they will walk you through the steps.

The CareerSafe NexGen Learning Management System (LMS) supports connectivity through LTI. The LMS uses LTI for user authentication only. Due to OSHA requirements, we must deliver CareerSafe training through our LMS.

At this time, the CareerSafe NexGen LMS does not support integrations through the OneRoster standard. We do have SSO and LTI for automated user authentication, as well as API endpoints for automated course enrollments.

To learn more about our integrations, contact Customer Care.

CareerSafe does have an open API endpoint for integrations with your student management system. The API allows for automated enrollment in courses. Combined with our SSO integrations, enrolling and authenticating students is easy.

Contact Customer Care for more information about using the CareerSafe Enrollment API.